Last updated: April 1, 2023
We, at Turkish News, value our customers and prioritize customer satisfaction. This Refund and Returns Policy governs the return and refund process for any purchases made on the Turkishnews.net website. Please read this policy carefully to understand our practices and procedures for refunds and returns.
1. Eligibility for Returns
You may be eligible for a return and refund if:
- The item you purchased is damaged, defective, or not as described.
- The item is still in its original packaging, unused, and in the same condition as when you received it.
- You request the return within 14 days of receiving the item.
Some items are not eligible for returns, including but not limited to:
- Digital products, such as eBooks, digital magazines, and downloadable content.
- Gift cards and promotional codes.
- Perishable items, such as food and flowers.
- Personalized or custom-made items.
2. Return Process
To initiate a return, please follow the steps below:
- Contact our customer support team via email at firstname.lastname@example.org within 14 days of receiving the item. Include your order number, the reason for the return, and any relevant photos or documentation.
- Our customer support team will review your request and provide you with further instructions, including a return authorization number and the return shipping address.
- Package the item securely in its original packaging, along with the return authorization number, and ship it to the provided return shipping address. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
Please note that you are responsible for the cost of return shipping, and the original shipping cost is non-refundable.
If your return is approved, we will process the refund within 14 days. The refund will be credited to your original payment method, minus any applicable shipping costs.
In certain cases, we may offer store credit or a partial refund, at our sole discretion.
If you haven’t received your refund within the specified time, please follow these steps:
- Check your bank account or credit card statement to ensure the refund has not been processed.
- Contact your bank or credit card company, as it may take additional time for the refund to be posted.
- If you have completed the above steps and still have not received your refund, please contact our customer support team at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team at firstname.lastname@example.org and provide your order number, the reason for the exchange, and any relevant photos or documentation.
If you wish to cancel an order, please contact our customer support team at email@example.com as soon as possible. If your order has not yet been shipped, we will make every effort to accommodate your cancellation request.
However, once an order has been shipped, we cannot guarantee that the cancellation request can be processed. In such cases, you may follow the return process outlined in this policy to return the item for a refund.
6. Late or Missing Returns
If you have shipped your return within the 14-day return period but have not received confirmation of its receipt, please contact our customer support team at firstname.lastname@example.org. Provide your return tracking number and any other relevant information so that we can assist you in locating the returned item.
Please note that we cannot issue refunds for items that have not been received by our returns department.
7. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective, damaged, or not as described.
If the item was marked as a gift at the time of purchase and shipped directly to you, you may return the item in accordance with this policy. Upon receipt and inspection of the returned item, we will issue a store credit or a gift card for the value of the item, minus any applicable shipping costs.
If the item was not marked as a gift at the time of purchase or the gift giver had the order shipped to themselves before giving it to you, we will send a refund to the gift giver, and they will be informed of the return.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time, at our sole discretion. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our refund and return practices.
10. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact our customer support team at:
Support Email: email@example.com
Your satisfaction is our top priority, and we are committed to providing you with the best possible shopping experience. If you encounter any issues with your order or have suggestions on how we can improve, please do not hesitate to reach out to us.