Vodafone Turkey’s personal digital assistant Tobi reaches 1 mln unique users per month due to corona crisis

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Vodafone Turkey’s personal digital assistant Tobi achieved a record by reaching more than 1 million unique users and over 2.3 million conversations per month following the growing interest in digital platforms due to the coronavirus epidemic. Tobi is designed to make end-users’ lives easier by assisting Vodafone customers. Vodafone customers can receive information on many issues such as invoice details, existing tariffs, tariff changes or additional package purchases, dates of existing campaigns, remaining usage and usage details by correspondence with Tobi. If there are transactions that it cannot do, it directs the customer to the live consultant and ensures that the demand is fulfilled in the fastest way.

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